GREAT STATE EXPERIENCES VOUCHER

Frequently Asked Questions

WHEN AND HOW CAN I APPLY FOR A GREAT STATE EXPERIENCES VOUCHER?

Enter the ballot at any time from 9am ACST on Wednesday 21 April 2021 until 10pm ACST on Friday 23 April 2021 to register for your chance to secure a Great State Experiences Voucher.
You will need to nominate your preference for a voucher as follows:

• Option 1
Go into the draw to win either:

  • one $100 voucher; or
  • one $50 voucher

OR

• Option 2
Go into the draw to win a $200 voucher (for use on overnight or multi-day tours only).

 

AM I ELIGIBLE FOR A GREAT STATE EXPERIENCES VOUCHER?

Eligibility is open to all South Australians over the age of 18. A limited number of vouchers is available to residents over the age of 18 in New South Wales and Victoria. To enter the ballot, you will need to provide:

• A valid email address
• Full name
• Mobile number (this is required for two-factor authentication)
• State of residence (SA, NSW or VIC).

WHAT ARE THE VOUCHER VALUES AND HOW CAN THEY BE USED?

Vouchers will be available in denominations of $50, $100, or $200 and can be used only on participating hosted tours and experiences of an equal or higher value. This means:

• $50 vouchers can be applied to all experiences listed in the program
• $100 vouchers can be applied to experiences valued at $100 or more
• $200 vouchers can be applied to multi-day experiences only.

To assist you to easily find experiences you can use with your voucher, you will also be able to ‘filter’ the experiences available (based on your voucher value) through the improved website functionalities.

 

HOW WILL I KNOW IF I’M SUCCESSFUL IN THE BALLOT?

If you are successful in the ballot, you will be notified via text message and email on the date of the draw, being 24 April 2021.

WHAT TYPES OF EXPERIENCES WILL BE INCLUDED?

Hosted experiences from shark-cage diving and swimming with sealions, to helicopter and mountain bike tours, and guided food and wine tours are expected to be available for the voucher discount.
The program will not include basic general admission or self-guided experiences.

IS ACCOMMODATION INCLUDED IN THIS ROUND?

No. The Great State Experiences Voucher aims to stimulate a sector hit hard by the downturn in international and interstate visitation and shine a light on the incredible experiences available across South Australia, and the local experts and guides who deliver them. Some of these experiences are offered as multi-day experiences including accommodation as part of the tour. However, accommodation on its own is not the focus of this program.

I WAS LUCKY ENOUGH TO RECEIVE A VOUCHER IN PREVIOUS ROUNDS. CAN I APPLY AGAIN?

Yes, this round is separate to previous voucher rounds.

IF FRIENDS/FAMILY ALSO GET A VOUCHER, CAN WE USE THEM TOGETHER ON THE SAME TOUR OR EXPERIENCE?

Yes, provided only one voucher is claimed per ‘offer’ and subject to the terms and conditions of the tour operator. That is:

• If the ‘offer’ (tour or experience) is for one person, then two voucher holders travelling together may both utilise their vouchers by making two separate bookings.
• If the ‘offer’ (tour or experience) is based on a ‘per vehicle’ basis or if it is already for two people or a family, then it is not possible to redeem multiple vouchers on that one booking.

HOW MANY TIMES CAN I ENTER THE BALLOT?

The ballot is designed to accept only one entry per person.

CAN I APPLY FOR BOTH A $50/$100 VOUCHER AND A $200 (MULTI-DAY) VOUCHER?

No. At the time of registering for the ballot, you will need to nominate your preference for a voucher as follows:

• Option 1
Go into the draw to win either:

  • one $100 voucher; or
  • one $50 voucher

OR

• Option 2
Go into the draw to win a $200 voucher (for use on overnight or multi-day tours only).

 

IF I GET A $50 VOUCHER, CAN I USE IT ON EXPERIENCES IN THE $100 OR $200 VOUCHER CATEGORY?

Yes. While there is an excellent range of experiences available in the $50 voucher category, consumers are welcome to redeem their $50 voucher against tours and experiences of a higher value, and simply pay the difference. The same applies for $100 voucher holders who are permitted to apply their voucher to an experience of higher value, i.e. the ‘multi-day’ or $200 voucher category.

IF I GET A $100 OR $200 VOUCHER, CAN I USE IT ON EXPERIENCES IN A LOWER CATEGORY (E.G. $50 CATEGORY)?

No. Vouchers can only be redeemed on experiences of an equal or higher value. That is:
• $50 vouchers can be applied to all experiences listed in the program
• $100 vouchers can be applied to experiences valued at $100 or more
• $200 vouchers can be applied to ‘multi-day’ experiences only.

IF I GET A $200 VOUCHER, CAN I USE THIS ON EXPERIENCES IN THE $100 CATEGORY, WHICH ARE VALUED AT $200 OR ABOVE?

No. The $200 vouchers can only be used for overnight or multi-day experiences.

CAN I CHANGE MY VOUCHER TYPE AFTER IT’S BEEN ALLOCATED?

No. Vouchers are allocated as per the Terms and Conditions and cannot be changed once allocated.

WHEN CAN I START USING MY GREAT STATE EXPERIENCES VOUCHER?

If you are successful in the ballot, you will be able to book your experience from 9am ACST on Tuesday 27 April 2021 until 11.59pm ACST on Sunday 23 May 2021. The travel period runs from 27 April to 31 July 2021 inclusive (bookable seven days per week, including Saturdays and the July school holidays).

IS THERE A LIMIT ON HOW MANY GREAT STATE EXPERIENCES VOUCHERS I CAN GET?

Yes. One voucher per person. You are required to nominate your preference for a voucher type upon registering in the ballot.