Frequently Asked Questions
ABOUT OPTUS DINING
Optus Dining is an exclusive offer for eligible Optus customers to enjoy complimentary starters (either an entrée from the existing menu, a small plate from the existing menu or a chef’s special, as selected by the restaurant) for up to 4 people at participating restaurants. Offer is valid when each diner either purchases a main meal or spends a minimum of $50 per person (including drinks and GST).
For full details, please refer to Optus Dining Terms and Conditions here.
As long as you’ve made the booking via Optus Dining, you’ll receive a complimentary starter at the participating restaurant either when each diner (maximum 4 people) orders and purchases a main meal, or spends $50 or more per person.
You can make bookings for up to 4 people, per booking. The Optus Dining complimentary starter offer is not valid for multiple bookings by the same person at the same restaurant for the same time and date.
Optus Dining has over 300 participating restaurants nationwide, including many award-winning restaurants exclusively curated for eligible Optus customers.
Yes, offer can only be redeemed up to 4 times per week per person.
MAKING A BOOKING
Bookings with participating Optus Dining restaurants can only be made via Optus Dining, accessible to eligible customers through Optus Perks. Bookings cannot be made directly with participating restaurants, or in any other manner, if you wish to receive the complimentary starter offer.
The Optus Dining complimentary starter offer is only available for a maximum of 4 people per booking. If you wish to add additional diners to the same booking, please contact the restaurant directly to see if they will accept additional diners. Please note additional diners will not be eligible to receive the complimentary starter offer.
You will need to inform the restaurant of any specific dietary requirements at the time of booking, by entering details into the Comments section of the booking request form. It will be at the restaurant’s discretion however, if they are able to substitute or change the complimentary starter or not.
No, your booking is not confirmed until the restaurant responds. The restaurant will confirm or decline your booking request, depending on availability, and send you an email and/or SMS notification.
Within 24-48 hours of a booking request, you should receive an email and/or SMS confirming your booking from the restaurant. If the restaurant is unavailable at your preferred time and date, you will be sent an email and/or SMS within 24-48 hours notifying you that the restaurant is unable to accept your booking request.
If you wish to dine at that same restaurant for a different time or date, or dine at an alternative restaurant, you will need to submit a new booking request via Optus Dining.
Firstly, if you have opted to receive email notifications, check your junk mail folder in case the booking confirmation email from Optus Dining is in there.
If it has been more 48 hours since you’ve submitted your booking request and your booking hasn’t been confirmed or declined by the restaurant, you can call the restaurant directly. Alternatively, email the Optus Dining Team at firstname.lastname@example.org or call 1300 346 300 (Mon-Sat 9am-5pm AEST), so we can contact the restaurant on your behalf.
Yes, if you have opted to receive email notifications, an email reminder will be sent to you approximately 48 hours before your booking time.
If you have opted to receive SMS notifications, an SMS reminder will be sent approximately 24 hours before your booking time.
Yes, you can email the Optus Dining Team at email@example.com or call 1300 346 300 (Mon-Sat 9am-5pm AEST). Please include the restaurant name, booking date and time and the email address we should resend your booking details to.
Optus Dining is exclusively available to selected Optus customers only and the complimentary starter offer is only valid when booking requests are made via Optus Dining
CANCELLING OR UPDATING A BOOKING
Simply click on the link in the booking email and/or SMS sent to you and follow the prompts.
Alternatively, contact the Optus Dining Team via email firstname.lastname@example.org or call 1300 346 300 (Mon-Sat 9am-5pm AEST) and we will cancel the booking on your behalf. Please include the restaurant name, booking date and time.
When I go to manage bookings, the “cancel booking” button is greyed out and I can’t click on it. What do I do?
All restaurants have a minimum online cancellation period, and it varies by restaurant. E.g. some restaurants may allow diners to cancel a booking online 1 hour before the booking time others may only allow a diner to cancel a booking online 24 hours before the booking time.
If the “Cancel Booking” button is greyed out, it means the booking is past the restaurant’s cancellation period and can’t be cancelled online. If this happens, you should phone the restaurant directly to advise them of your cancellation. The restaurant’s phone number will be included in the email and/or SMS sent to you.
Unfortunately, you cannot make changes to an existing booking. If you wish to change your booking, you’ll need to cancel the original booking and submit a new booking request via Optus Dining.
If you want to change within 24 hours of your original booking time, we recommend you contact the restaurant first to check if the changes you want to make can be accommodated before making a new booking request. If so, it will also let the restaurant know to expect the new booking request to come through.
AT THE RESTAURANT
Present your Optus Dining confirmation email and/or SMS when you arrive at the restaurant and/or inform the staff when you’re ordering.
If you arrive later than your confirmed booking time, you may not be able to receive complimentary starters if the restaurant no longer has any availability when you arrive.
Participating Optus Dining restaurants will provide, for up to 4 people, either a complimentary entrée from its existing menu, a complimentary small plate from its existing menu, or a complimentary chef’s special. The Optus Dining website will indicate which complimentary starter option each restaurant is offering.
As this is a complimentary offer, the choice of starter type provided is at the discretion of the restaurant. Diners will be unable to choose which starter type they receive. Please note: complimentary starter images shown on your booking request are indicative only and may not represent the actual complimentary starter(s) you receive when you dine.
Sometimes, a restaurant may change the type of complimentary starter between the time of booking and the reservation date. This may be due to unforeseen circumstances, changes to seasonal availability of produce, or changes to the restaurant’s menu. However, diners are still entitled to and will receive one of the other complimentary starter types.
You pay as normal, at the participating restaurant, in the same way as you would when going out for any regular dining experience.
No, the Optus Dining complimentary starter offer cannot be used in conjunction with any other deal or offer, including Good Food Gift Card, Gourmet Traveller Gift Card or other restaurant or booking site offers.
To be eligible to receive the complimentary starter offer, you will need to ensure that all guests (maximum 4 people) either purchase a main meal each or, if any guest does not purchase a main meal, the combined spend for all guests is $50 or more per person (including drinks & GST).
If you have a complaint, speak to the restaurant when you dine. If you are not satisfied, keep your payment receipt and contact the Optus Dining Team for further assistance via email email@example.com or call 1300 346 300 (Mon-Sat 9am-5pm AEST).