See It Live – Voucher Program SA

September 18, 2023

The Music Development Office, part of the South Australian Government’s Department for Industry, Innovation and Science, aimed to revitalise the live music scene by offering hospitality venues vouchers to pay for live music acts. To bring this project to life, the Music Development Office partnered with Nabooki to create a secure, web-based portal that could manage the entire voucher application, distribution, acquittal and payment process.

The Challenge

The Music Development Office had specific requirements for the “See It Live” program:

  1. Web-Based System: A secure, web-based portal compliant with the Music Development Office’s security and data management standards.
  2. User-Friendly Interface: A Government-branded, streamlined user interface with minimal touchpoints for applicants.
  3. Multi-Functional: The system needed to manage applications, accept proofs of eligibility, communicate approval or ineligibility and process payments within 30 days of reimbursement requests.

The Solution

Nabooki, an industry leader in voucher-based government stimulus campaigns, was engaged to provide an end-to-end solution:

  1. Program Design and Implementation: Nabooki coordinated the entire program from design to implementation.
  2. Application Facilitation: Managed the application process jointly with the Music Development Office.
  3. Voucher Management: Handled voucher validation, redemption, acquittal and payment distribution from the government to participants.
  4. Financial and Reporting: Provided comprehensive financial details and real-time reporting to the Music Development Office.
  5. Customer Support: Managed customer support and call centre operations.

The Results

  1. Streamlined Application Process: The portal made it easy for venues to apply for vouchers, increasing participation.
  2. Quick Payment Processing: Payments were processed within five days of reimbursement requests on average, ensuring venues and live music acts were promptly compensated.
  3. Real-Time Reporting: The Music Development Office had real-time access to all data and information, allowing for efficient program management.
  4. High Scalability: The platform could handle high-volume traffic, ensuring a smooth user experience.
  5. Robust Security: Complied with all of the South Australian Government’s security and data management standards.
  6. Customer Satisfaction: High levels of customer satisfaction reported, thanks to the streamlined process and efficient customer support.
  7. Successful First and Second Round: The first round of the scheme was successfully executed which led to an extended second round providing greater opportunities for more venues to book live music again and again. 

Conclusion

Nabooki’s E-Voucher System was instrumental in the successful rollout of the “See It Live” program. The platform’s robust features, high scalability and secure architecture made it the perfect fit for the Music Development Office’s needs, contributing to the revitalisation of South Australia’s live music scene.

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