NDIS Software For Providers: Bookings Made Easy

October 26, 2023

The National Disability Insurance Scheme (NDIS) in Australia has fundamentally transformed how people with disabilities access support services. However, as the scheme has grown it has attracted a lot of bad actors who have been taking advantage of the most vulnerable people in our society. 

A recent documentary by ABC Four Corners, Careless, stated that “the number one concern: overcharging and fraud”, estimating losses of $606m in the last financial year. The Australian Crime and Intelligence Commission has even direr statistics, reporting that $1.45bn is being stolen each year by fraudsters and organised crime gangs through tactics including falsified bookings, inflated invoices, or invoices charged through stolen information.

Nabooki Health Bookings for NDIS Service Providers is a comprehensive NDIS management software tool offering a wide array of benefits. More than a simple client management system for streamlining administrative tasks, our NDIS software incorporates features that create a better experience for participants, improve efficiency for disability service providers and protect the NDIS system itself against fraud.

NDIS Software Benefits For Participants

Nabooki NDIS software solution for Australian disability service providers.

Enhanced Client Experience

Booking software empowers participants by allowing them to book appointments at their convenience. It also provides reminders and real-time access to appointment availability, ensuring that clients receive support when they need it.

Inclusivity and Accessibility

Accessible booking software ensures that people with disabilities can easily use the system, promoting inclusivity and autonomy among participants.

Quality of Service

Features such as check-ins and post-service reviews enable participants to provide feedback on the services they receive. This feedback loop promotes continuous improvement and allows participants to have a voice in shaping their care. This also creates competition among service providers on price and quality of service provided.


Nabooki’s booking widgets enable service providers to promote price transparency along with detailed business information to support participants in making informed decisions.

NDIS Software Benefits For Service Providers

Best NDIS software solutions for the smart NDIS provider.

Streamlining Administrative Tasks

Booking software reduces the administrative burden on NDIS providers, freeing up more time and resources for direct client care. This enables client service providers to offer more comprehensive and personalised services.

Efficient NDIS Rostering and Scheduling

With real-time scheduling and smart rostering tools, providers can optimise their schedules, reducing gaps in service delivery. Providers can also more efficiently manage client services, improve client outcomes, and increase their overall capacity.

Resource Management

Booking software assists in the effective allocation of resources, ensuring that staff, equipment, and facilities are used efficiently. This leads to cost savings and operational efficiency.

Invoicing and Payments

Automation of invoicing and payment processes minimises the risk of errors and delays, enabling service providers to receive timely payments.

NDIS Compliance and Documentation

Proper management of client records as facilitated by booking software solutions ensures that service providers adhere to NDIS regulations. This promotes trust and reliability in the eyes of the NDIS.

NDIS Software Benefits For The NDIS

Nabooki is a leading provider of NDIS service management software.

Minimising Fraud and False Invoicing

Nabooki’s booking software creates a transparent record of appointments, services provided, and associated costs. This reduces the opportunity for fraudulent claims or false invoicing, safeguarding NDIS funds and maintaining the scheme’s integrity.

Streamlined Resource Allocation

With access to real-time data on service provider schedules and performance, the NDIS can allocate resources more effectively, ensuring that people with disabilities receive timely and appropriate support.

Improved Accountability

By promoting accurate record-keeping and transparent reporting, booking software enhances accountability within the NDIS system. This assists with regulatory compliance and oversight.

Data-Driven Decision Making

Nabooki’s booking software generates valuable data and analytics that the NDIS can use to make informed decisions, optimise funding allocations, and identify trends and areas for improvement.

Participant Satisfaction and Choice

The inclusion of features like check-ins and post-service reviews allows the NDIS to gauge participant satisfaction, enabling them to make choices that align with their needs and preferences.

Other Key Benefits

Minimising Fraud and False Invoicing

Using NDIS software to manage bookings plays a significant role in preventing fraud and false invoicing by:

  • Creating a verifiable digital trail of service provision, reducing the risk of fraudulent claims.
  • Enabling real-time check-ins and post-service reviews to validate services rendered and their quality.
  • Offering secure invoicing and payment processes that are less susceptible to manipulation.

Check-Ins and Post-Service Reviews

Check-ins and post-service reviews are pivotal in enhancing the quality of services by:

  • Allowing participants to provide feedback, ensuring that service providers maintain a high standard of care.
  • Promoting communication and accountability between care providers and participants.
  • Empowering participants by involving them in the decision-making process and ensuring their voices are heard.
Display verified reviews on your website with Nabooki's reviews widget

A Better Software Solution for NDIS Disability Service Providers

Nabooki’s booking and management software for NDIS plays an important role in delivering efficient and accountable service for NDIS participants, with key benefits extending to disability service providers and the NDIS itself. It enhances service quality, streamlines operations, and safeguards against fraud and false invoicing.

See How Nabooki Can Work For You

As an NDIS Disability Service Provider, you have access to a free one-month trial and free setup support from Nabooki to see firsthand how the booking system works for your business.

Click here to start your free trial or contact us on 1300 030 698 if you have any questions.

Follow Us
Recent Posts
Jan 11 2024

Post Flood Tourism Recovery Done Right – Lessons From the Murray Region for Far North Queensland.

How a Voucher Program Can Help Generate Economic Stimulus for Far North Queensland in the wake of the flood Disaster In December 2022 a slow moving flood devastated the...
Nov 06 2023

River Revival Voucher Program South Australia

Discover how Nabooki’s Voucher Program has become a cornerstone of disaster recovery, revitalising South Australia’s Murray River communities post-floods...
Sep 18 2023

See It Live – Voucher Program SA

The South Australian Music Development Office aimed to boost live music through venue vouchers. They partnered with Nabooki for a secure, web-based portal that managed...

Bring Your Bookings Online

30 day free trial. No credit card. No commitment.