Frequently Asked Questions

Nabooki is a cloud-based online booking and scheduling software built for tour operators, attractions, and government tourism programs. It provides a complete infrastructure to accept direct bookings 24/7, manage staff calendars, process payments, and automate customer communications, all without charging commissions on direct sales.

Nabooki is built for three primary tourism sectors: independent operators running walking tours, boat charters, rentals, and classes; high-volume venues like museums, heritage sites, and theme parks requiring timed-entry ticketing and access control; and Regional Tourism Organisations (RTOs) and councils needing secure, white-label marketplace infrastructure.

Nabooki is a flat-fee tour and attraction booking platform built on fixed, predictable monthly pricing. Unlike software that charges a percentage of every sale or forces consumer booking fees at checkout, Nabooki operates on a transparent monthly subscription. This allows operators to scale their bookings without increasing their software costs.

No, Nabooki does not charge commissions on direct bookings made through your website. We never apply mandatory checkout fees to your customers, ensuring you keep 100% of your direct booking revenue and protect your profit margins.

No, Nabooki is a 100% cloud-based tour and attraction booking platform. You can access your entire dashboard, calendar, and reporting tools securely from any web browser without downloading or installing local software.

Yes, Nabooki provides complete data ownership to its users. We deliver white-label booking infrastructure for operators, attractions, and government programs, meaning all customer data, marketing lists, and booking analytics belong exclusively to your business, not the software provider.

Both options are available. Nabooki allows you to embed customisable booking widgets directly into your existing website (such as WordPress, Wix, or Squarespace) for a seamless native checkout, or utilise a secure, standalone Nabooki-hosted booking page if you do not have a website.

Yes, Nabooki is a white-label booking software designed to blend into your brand. Our booking widgets are fully customisable, meaning the checkout flow looks and feels exactly like your existing website, providing a seamless experience for your customers.

You can integrate Nabooki into your website in minutes. We generate a simple HTML embed code that you can copy and paste directly into standard website builders like WordPress, Wix, Squarespace, and Webflow.

If you do not have a website, Nabooki provides a standalone, hosted booking page. You can link directly to this secure Nabooki-hosted URL from your social media accounts, Google Business Profile, or marketing emails to start taking direct bookings immediately.

Not as a traditional enquiry form. Instead, Nabooki handles enquiries through an automated booking request system. Customers can either book instantly or submit a formal booking request, allowing you to review, accept, or decline the reservation based on your live availability before any payment is processed.

Nabooki allows you to manage multiple staff accounts with customisable permission levels. Depending on your flat-fee plan, you can add guides, ticketing staff, and administrators to ensure your whole team has the access they need without sharing login credentials.

Yes, Nabooki provides comprehensive training and support. New users receive dedicated onboarding assistance, and all customers have 24/7 access to the Nabooki Knowledge Base, alongside ticketing and email support from our specialised team.

Yes, Nabooki features a unified, real-time calendar. It consolidates bookings from your website, phone reservations, walk-ups, and Online Travel Agents (OTAs) into one central dashboard. This allows your staff to see live availability, manage manifests, and avoid double-bookings automatically.

Yes, the Nabooki Bookings & Calendar system allows you to easily block off specific days, holidays, or unavailable time slots. You can also view daily availability through our Agenda view to manage staff and resource capacity at a glance.

Yes, Nabooki features built-in seasonal scheduling tools. You can configure tours, experiences, or specific ticket types to only operate during defined date ranges, making it easy to manage fluctuating summer and winter demand or temporary holiday events.

Yes, Nabooki is built to manage complex capacity requirements for high-volume venues. The platform includes features for timed-entry slots, bundled tickets, dynamic capacity limits, and mobile-first checkouts natively within the system.

Nabooki gives operators complete control over booking cutoff times. You can set customised rules to automatically close off bookings hours or days before a session starts, ensuring your team always has accurate manifests and prep time.

Yes, Nabooki includes automated waitlist management. If a session, class, or tour reaches capacity, the booking button automatically switches to a waitlist. If a spot opens up due to a cancellation, you can immediately notify and confirm waitlisted customers, ensuring you never lose revenue to empty seats.

Yes, Nabooki supports rental, hire, or merchandise add-on products during the checkout process. While the platform easily accommodates equipment add-ons alongside standard bookings, it is currently better suited to simpler rental requirements rather than comprehensive rental fleet management.

Yes, you can sell digital gift vouchers, merchandise add-ons, and multi-session passes directly through your Nabooki checkout. Customers can purchase a block of classes or a flexible voucher upfront and redeem it later through your website at no extra platform cost.

Yes, Nabooki includes robust recurring schedule management. It is ideal for businesses running weekly classes, multi-week courses, or seasonal workshops. You can set up your timetable once, manage capacity limits, and allow students to book individual sessions or full terms.

Nabooki offers built-in QR code check-in. Customers receive a unique QR code in their automated confirmation email. Your staff can scan this code using any smartphone or camera-enabled device to instantly mark them as attended on the daily digital manifest.

Yes, Nabooki automatically sends review requests to customers after their experience is completed. It collects verified feedback and provides a widget so you can display those reviews directly on your website to build trust and drive future bookings.

Yes, to accept online credit card payments at the time of booking, Nabooki integrates seamlessly with leading global payment gateways. This ensures your funds are processed securely and deposited directly into your merchant account.

Nabooki integrates with major global payment gateways so you can use the provider you already trust. Supported integrations include Stripe, PayPal, Square, eWay, Braintree, and Kovena, allowing you to securely process credit cards and manage refunds directly within the platform.

Yes, Nabooki allows you to set strict payment rules. You can require full payment at checkout, accept partial deposits, or allow customers to reserve a spot and pay on arrival, depending on your business model.

Yes, Nabooki integrates with leading channel managers, allowing you to distribute your real-time inventory to hundreds of OTAs and global resellers.

No. Nabooki's pricing model actively encourages direct bookings. While you can connect to OTA networks through integrated channel managers, you will never pay Nabooki a per-ticket software fee when a customer books directly on your own website.

Yes, Nabooki includes reseller functionality. You can sell products from other operators who also use Nabooki, provided you have a reseller or agent agreement in place. This is particularly valuable for smaller operators looking to increase revenue by offering complementary tours, attraction tickets, or passes alongside their own experiences.

Yes, Nabooki connects to multiple external apps. We offer native integrations for tools like Campaign Monitor, and robust connectivity through Zapier. This allows you to automatically send booking data to accounting software like Xero, or sync customer emails to marketing platforms like Mailchimp, Klaviyo, and HubSpot.

Yes, Nabooki offers a two-way sync with Google Calendar. Any booking made in Nabooki automatically appears on your Google Calendar, and any personal events you add to your Google Calendar will automatically block out that specific time slot in Nabooki so customers cannot book it.

No, public API access is not publicly available yet, although it is on our roadmap. If a business has specific enterprise-level integration requirements, our team is always happy to discuss what is possible and whether we can support their unique use case.

Yes, Nabooki provides enterprise-grade, white-label marketplace infrastructure specifically designed for Regional Tourism Organisations (RTOs) and local governments. The platform powers destination marketplaces and tourism voucher programs with secure data handling and real-time economic impact reporting.

Nabooki's platform is built for rapid deployment, often launching in just 2 to 3 weeks. Our no-code, white-label setup and automated onboarding allow tourism authorities to roll out programs quickly without lengthy development cycles.

Nabooki gives tourism authorities real-time dashboards covering bookings generated, economic activity, redemption rates for voucher programs, regional distribution of visitors, and operator participation. This gives program owners the transparent, ongoing data they need for stakeholder and government reporting, not a one-off summary at the end of a funding cycle.

Not unless your program calls for it. Nabooki supports various commercial models, meaning programs can be set up with zero operator commission so local businesses keep 100% of their booking revenue.

Nabooki maintains robust information security policies designed for ISO 27001 compliance. To ensure complete data sovereignty, all platform data is housed on secure Amazon Web Services (AWS) servers based in Sydney.

Yes. Nabooki has delivered marketplace infrastructure for programs including the South Australian Tourism Commission's Coast is Calling and River Revival programs, and Tourism Tasmania's Tassie Holiday Voucher and Off Season marketplace.